People

Holistic Service Excellence | Leadership | Strategy | Process | People | Measurement

Recognising that human resource management and development issues are crucial to the development of an organisation’s people resources, the SQ People element dictates that necessary competencies must be available within an organisation to deliver marked customer service.

We provide a comprehensive range of experiential-based training solutions, coaching programmes and assessment tools that are designed to also complement Singapore’s ‘People Developer Standard’, which will help bring your organisation closer to service excellence. Our interventions, programmes and tools look at your organisation’s training and development systems.

As one of the fundamental pillars of service excellence, ‘People’ competencies must be available within the organisation to deliver quality customer service. The focus of this element is to train and develop, motivate and retain your organisation’s ‘people assets’.

Training Solutions

Our training solutions are based on worldwide learning gathered from both consultancy and senior management “hands-on” experiences and the incorporation of the best practices of SQ Centre's founding partners - Singapore Airlines and SPRING Singapore as well as other world-class organisations. They are based on sound, practical “bolts and nuts” advice and guidance on “how to…”.

Designed to groom your people to successfully excel as an 'all-rounder', our training solutions are focussed on several core areas of people development. These include:

• Customer Service Training
• WSQ Service Excellence Programmes
• Teambuilding
• Innovation and Creativity

Browse all programmes

Assessment Tools

We are able to assist you in assessing the talents that reside in your staff and unleashing their potential for better performance.

Our tools include:

• STAR (Service Traits and Attitudinal Response) Profiling
• Herrmann Brain Dominance Instrument^® (HBDI^®)
• BelBin Team Roles

STAR Profiling

The secret to acts of Service Excellence lies in the fundamental set of service attitudes within the service provider. Organisations concerned with service quality will now be able to gain valuable insights into the service provider’s service attitudes through Service Traits and Attitudinal Response (STAR) Profiling.

Herrmann Brain Dominance Instrument^® (HBDI^®)

Everyone is capable of flexing to less preferred styles of thinking and learning necessary skills to adapt to the thinking styles of others. Now you can identify your preferred ways of thinking by creating your very own Herrmann Brain Dominance Instrument^® (HBDI^®) Profile.

This quick, easy-to-take survey profiles your thinking preferences, providing powerful insights into how you prefer to think, work, communicate and make decisions. It also includes a profile representing your thinking style when under pressure.

Besides enabling you to be more at ease with yourself and be more perceptive about others who think and behave differently, it also explains why it is easier to communicate with some people than it is with others.

The HBDI^® Profile can also be used to understand how teams think and work together. It also helps leaders communicate more effectively, understand how to coach others, manage conflict, embrace change and make better decisions.

BelBin Team Roles

Team roles comprise of certain patterns of behaviour adopted by various personality types at work. The accurate delineation of these Team roles is critical in understanding the dynamics of any management or work team.

Contact us for more details.