All Corporate Learning Programmes

To view programme details, please click on the links below.

Corporate Excellence

• General Management & Strategy
  • Negotiation Strategy and Tactics (14 hrs)
• Finance
  • Finance for Non-Finance Managers (14 hrs)
• Human Resource & Training
  • Conducting Behaviour Based Interviews (BBI) (14 hrs)
  • Conducting Effective Training Needs Analysis (TNA) (21 hrs)
  • A Constructive Approach to Total Company Training Plan (TCTP) (14 hrs)
  • Measuring the Effectiveness of Training and Development (14 hrs)
• On-The-Job Training
  • On-The-Job Training Instructor Course (12 hrs)
  • On-The-Job Training Manager Course (8 hrs)
• Leadership
  • Effective Supervisory Management Skills (14 hrs)
  • Building High Performance Teams (14 hrs)
  • Certificate in Section Leader (English) (21 hrs)
  • Certificate in Section Leader (Mandarin) (21 hrs)
  • Coaching for Peak Performance (14 hrs)
  • Managing People Effectively - Core Skills for New People Managers (14 hrs)
  • Performance Appraisal - Doing It Right! (14 hrs)
• Business Excellence Niche Standards and SQA
  • Meeting the Standards of the Singapore Quality Award (SQA) (7 hrs)
• People Developer Standard (PDS)
  • People Developer Assessor Course (14 hrs)
• Project Management
  • Fundamentals of Project Management (7 hrs)
  • Project Management: Tools, Principles, Practices (14 hrs)

People Excellence

• Communication
  • Delivering Powerful and Persuasive Presentations (14 hrs)
  • Interpersonal Communication - Connecting Effectively (14 hrs)
  • Effective Business Writing Skills (14 hrs)
• Successfull Selling
  • Effective Sales Communication and Presentation Skills (14 hrs)
• Self Management
  • Stretch Your Time - How to Get More Done in Less Time (7 hrs)
  • Workplace Improvement Using Tony Buzan's Mind Mapping Techniques (14 hrs)
• Innovation and Creativity
  • Spinovator Magic Kit (Magic + Toolkit) (16 hrs)
  • Creative Sparks! (14 hrs)
  • Innovation Activist (14 hrs)  
• Fast Forward
  • Easy English (60 hrs)
  • Working English (60 hrs)
• Multimedia & IT
  • Microsoft Office
    • Microsoft Word
      • MS Word 2007 (Level 1 - Fundamentals) (14 hrs)
      • MS Word 2007 (Level 2 - Advanced) (14 hrs)
    • Microsoft Excel
      • MS Excel 2007 (Level 1 - Fundamentals) (14 hrs)
      • MS Excel 2007 (Level 2 - Advanced) (14 hrs)
    • Microsoft PowerPoint
      • MS PowerPoint 2007 (Level 1 - Fundamentals) (14 hrs)
      • MS PowerPoint 2007 (Level 2 - Advanced) (14 hrs)

Operations Level

• WSQ Develop Personal Effectiveness at Operations Level (16 hrs)
• WSQ Maintain Personal Presentation and Employability at Operations Level (16 hrs)
• WSQ Apply Emotional Competence to Manage Self at the Workplace (16 hrs)
• WSQ Adapt to Change (16 hrs)
• WSQ Demonstrate Initiative and Enterprising Behaviours (15.5 hrs)
• WSQ Solve Problems and Make Decisions at Operations Level (16 hrs)
• WSQ Communicate and Relate Effectively at the Workplace (16 hrs)
• WSQ Work in a Team (16 hrs)

Supervisory Level

• WSQ Develop Personal Effectiveness at Supervisory Level (16 hrs)
• WSQ Maintain Personal Presentation and Employability at Supervisory Level (16 hrs)
• WSQ Apply Emotional Competence to Manage Self and Team (16 hrs)
• WSQ Foster Team Adaptability (16 hrs)
• WSQ Foster Initiative and Enterprise in a Team (16 hrs)
• WSQ Solve Problems and Make Decisions at Supervisory Level (16 hrs)
• WSQ Facilitate Effective Communication and Engagement at the Workplace (16 hrs)
• WSQ Facilitate Effective Work Teams (16 hrs}

Managerial Level

• WSQ Develop Personal Effectiveness at Managerial Level (16 hrs)
• WSQ Develop Professional Image and Competence to Achieve Personal Career Goals (16 hrs)
• WSQ Apply Emotional Competence to Manage Self and Others in a Business Context (16 hrs)
• WSQ Contribute Towards a Learning Organisation (16 hrs)
• WSQ Support Establishment of a Framework for Initiative and Enterprise (16 hrs)
• WSQ Solve Problems and Make Decisions at Managerial Level (16 hrs)
• WSQ Apply Systems Thinking in Problem Solving and Decision Making (16 hrs)
• WSQ Lead Workplace Communication and Engagement (16 hrs)
• WSQ Develop a Work Team (16 hrs)
• WSQ Manage Cross Functional and Culturally Diverse Teams (16 hrs)

Service Excellence

• Customer Service Training
  • Excel in Customer Service (14 hrs)
  • Telephone Skills with the Customer in Mind (14 hrs)
  • Winning Your Customer's Heart (14 hrs)
  • Handling Difficult Customers (16 hrs)
• WSQ Service Excellence - Operations Level
  • WSQ Provide GEMS Service (16 hrs)
  • WSQ Deliver Service Excellence (16 hrs)
  • WSQ Offer Customised and Personalised Service (16 hrs)
  • WSQ The Service Innovator (32 hrs)
  • Certified Service Professional (40 hrs)
• WSQ Service Excellence - Supervisory Level
  • WSQ Build Relationships with Customers (24 hrs)
  • WSQ Coach Service Teams and Individuals (24 hrs)
  • WSQ Lead a Service Team (24 hrs)
  • WSQ Lead Service Innovation (24 hrs)
  • WSQ Implement Continual Improvement in Service Delivery (24 hrs)
• WSQ Service Excellence - Managerial Level
  • WSQ Assess Organisation for Business Excellence (24 hrs)
  • WSQ Manage Business Excellence (24 hrs)
  • WSQ Lead a Customer Focussed Organisation (16 hrs)
  • WSQ Manage Service Innovation (16 hrs)
  • WSQ Manage Service Operations (16 hrs)
  • WSQ Manage Service Supply Chain (24 hrs)
  • WSQ Develop & Customise Service Offering (24 hrs) 

The following selections are available as in-company training only

• WSQ Interpret and Analyse Customer Intelligence (40 hrs)
• WSQ Manage High Volume Customer Contact and Communication (24 hrs)
• WSQ Manage Human Resources to Achieve Service Excellence (40 hrs)
• WSQ Manage Service Improvements (24 hrs)
• WSQ Manage Performance Management Processes (40 hrs)
• WSQ Provide a Quality Service Environment (24 hrs)
• WSQ Develop and Implement Process to Benchmark & Measure Service Standards (24 hrs)

Productivity and Quality

• ISO 9001:2008 Quality Management Systems
  • ISO 9001: 2008 Awareness Course (7 hrs)
  • Interpretation, Documentation and Implementation of ISO 9001:2008 QMS (14 hrs)
  • Internal QMS Auditor Training (IRCA Certified Course - Reg. No. A17182) (16 hrs)
  • QMS Auditor/Lead Auditor (IRCA Certified Course - Reg No. A17078) (40 hrs)
• Medical Devices Management Systems  
• PSB Certified Six Sigma
  • Six Sigma Made Easy (7 hrs)
  • PSB Certified Six Sigma Manager (28 hrs)
  • PSB Certified Six Sigma Green Belt (56 hrs)
  • PSB Certified Six Sigma Black Belt (112 hrs)
  • PSB Certified Lean Six Sigma Green Belt (84 hrs)
  • PSB Certified Lean Six Sigma Black Belt (140 hrs)
  • Lean Thinking for Six Sigma Professionals (28 hrs)
• Tools and Methodologies to Improve Quality and Enhance Productivity
  • Cost of Quality (COQ) - Reducing Costs the Smart Way (11 hrs)
  • Failure Mode and Effects Analysis (FMEA) (14 hrs)
  • Process Mapping for Process Improvement (14 hrs)
  • Statistical Process Control (SPC) (21 hrs)
  • Enhancing Productivity through Good Housekeeping Techniques (14 hrs)
  • Kaizen Tools & 7 Wastes (14 hrs)
  • Cost Reduction Through 5S (7 hrs)

Operations Level

• WSQ Perform Basic Productivity (16 hrs)
• WSQ Apply 5S Techniques (17.75 hrs)
• WSQ Apply Quality Systems (17.5 hrs)

Supervisory Level

• WSQ Supervise Work Improvement Processes (16 hrs)
• WSQ Supervise Quality Procedures (16 hrs)

Managerial Level

• WSQ Implement Lean Six Sigma (32 hrs)
• WSQ Implement Business Process Reengineering (32 hrs)
• WSQ Contribute to the Design and Development of a Productivity Framework (16 hrs)
• WSQ Facilitate the Implementation of a Productivity Framework (16 hrs)
• WSQ Manage Process Improvement (24 hrs)
• WSQ Manage Quality System and Processes (40 hrs)

Environment, Health and Safety

• Energy
  • Cost-cutting through Energy Management Systems – ISO 50001 (7 hrs)
  • Developing and Implementing ISO 50001:2011 (14 hrs)
  • Internal Energy Management Systems (EnMS) Auditor (14 hrs)
  • Energy Management Systems (EnMS) Auditor/Lead Auditor (40 hrs)
• Environment
  • Identifying Environmental Aspects (7 hrs)
  • Developing and Implementing ISO 14001:2004 (14 hrs)
  • ISO 14001:2004 Internal Auditor Training (14 hrs)
  • IRCA Certified Environmental Management System Auditor/ Lead Auditor Training (A17263) (40 hrs)
• Occupational Health & Safety
  • Developing and Implementing OHSAS 18001/SS506 (14 hrs)
  • OHSAS 18001/SS506 Internal Auditor Training (14 hrs)
  • OHSAS MS Auditor/ Lead Auditor Conversion Training (IRCA Certified Course - Reg. No. A17311) (21 hrs)
  • IRCA Certified OHSAS MS Auditor/ Lead Auditor Training (IRCA Certified Course - Reg. No. A17121) (40 hrs)
• MOM Accredited Training Courses - bizSafe
  • Workshop for CEO/Top Management (bizSAFE Level 1) (3 hrs)
• WSQ Generic Manufacturing Skills
  • WSQ Develop a Risk Management Implementation Plan (bizSAFE Level 2) (16 hrs)
  • WSQ Develop a Workplace Safety and Health Management System Implementation Plan (bizSAFE Level 4)(32 hrs)
• Food Safety Courses
  • The Basics of Food Hygiene and HACCP (English) (7 hrs)
  • The Basics of Food Hygiene and HACCP (Mandarin) (7 hrs)
  • Developing and Implementing a HACCP System (14 hrs)
  • HACCP Internal Leader Training (English) (14 hrs)
  • HACCP Internal Auditor Training (English) (14 hrs)
  • ISO 22000:2005 Food Safety Awareness Training (7 hrs)
  • ISO 22000 Developing and Implementing Food Safety Management System (14 hrs)
  • ISO 22000:2005 Food Safety Management System Internal Auditor Training (14 hrs)
  • ISO 22000:2005 Food Safety Management System Auditor / Lead Auditor Training (40 hrs)
• Integrated Quality, Environmental, Occupational Health & Safety
  • Overview of Environmental, Health and Safety Laws in Singapore (7 hrs)
  • Developing and Implementing an Integrated QEHS (14 hrs)
  • QEHS Management System Internal Auditor Training (14 hrs)

Operations Level

• WSQ Comply with Workplace Safety and Health Policies and Procedures (16 hrs)

Supervisory Level

• WSQ Maintain Workplace Safety and Health Policies and Procedures (16 hrs)

Managerial Level

• WSQ Manage Workplace Safety and Health System (16 hrs)

Technical Skills & Knowledge

• Medical Devices Management
  • Medical Device Directive (MDD) and Technical File Preparation (16 hrs)
  • Risk Management Training for Medical Devices (16 hrs)
  • Canadian Medical Device Regulations Training (16 hrs)
  • New Pharmaceutical Affairs Law & JGMP (8 hrs)
  • Packaging Process Validation: A Review of the ISO 11607 Standard (16 hrs)
• Information Technology Management Systems
  • ISO/IEC 27001 (ISMS) Awareness (BS7799) (7 hrs)
  • ISO/IEC 27001 (ISMS) Implementation (21 hrs)
  • ISO/IEC 27001 (ISMS) Internal Audit (BS7799) (14 hrs)
  • ISO/IEC 27001 (ISMS) Lead Auditor (40 hrs)
• Social Accountability
  • SA 8000 Awareness Training (7 hrs)
  • SA 8000 Internal Auditor Training (17.5 hrs)
• Business Continuity Management
  • SS 540 :2008 BCM Awareness (7 hrs)
  • SS 540 : 2008 BCM Internal Audit (14 hrs)
• Electromagnetic Compatibility
  • EMC Test Requirements for medical Equipment (7 hrs)
  • Working with EMS Issues in CE and FCC Requirements (IEC 61000-6-1, IEC 61000-6-3, IEC 61000-6-4 and FCC Parts 15, 18) (8 hrs)